Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you place an order or contact us. This includes:

• Personal details: Name, Email address.
• Order details: Recipient name, wish messages, and photos uploaded for personalisation.
• Payment information: Processed securely by our payment partners (Razorpay/UPI); we do not store your credit card or bank details.

2. How We Use Your Information

We use the collected data to:

• Process and fulfill your orders.
• Personalise the digital surprise websites.
• Send order confirmations and delivery links.
• Provide customer support.

3. Data Storage & Security

We use industry-standard services to store your data safely:

• Firebase: Used for storing text-based order details and authentication.
• Cloudinary: Used for secure hosting of photos you upload for your surprise.

Your data is only kept for as long as necessary to provide our services. We do not sell your personal data to third parties.

4. Cookies

Our website uses minimal cookies to enhance your experience, such as remembering your cart or login state.

5. Third-Party Services

We may share necessary information with our trusted partners to facilitate our services:

• Payment gateways (Razorpay) for processing transactions.
• Cloud infrastructure providers (Vercel, Firebase) for hosting.

6. Your Rights

You have the right to request access to or deletion of your personal data. To do so, please contact us using the information below.

7. Contact Us

For any privacy-related queries, please contact us at: teamcipher.work@gmail.com